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Causeway Watersports Policies

Arrival Times

All participants must arrive at least 30 minutes prior to their scheduled time. Late arrivals may result in reduced activity time or total loss of the activity, with no guarantee of rescheduling. We will do our best to accommodate when possible; however, this cannot be guaranteed during peak season. Please plan accordingly for summer traffic in the Outer Banks.

Alcohol & Drugs

We strictly adhere to all local, state, and federal laws.

  • Any participant suspected of being under the influence of drugs or alcohol while operating equipment will have their rental immediately terminated with no refund.

  • Alcohol is permitted only on rental boats and captained tours.

  • No hard liquor and no glass bottles are allowed.

  • Alcohol consumption must be responsible and not excessive.

Damages & Liability

The renter is fully responsible for any damage or injury caused while operating our equipment.

  • Damage Protection Policies are available for Jet Ski Rentals, Jet Ski Tours, and Boat Rentals.

  • Damage protection is not insurance and does not cover injuries.

  • If damage protection is selected, the renter remains responsible for any damages exceeding the coverage limit.

  • If damage protection is not selected, the renter is responsible for all damages, and Causeway Watersports reserves the right to pursue compensation through Dare County court systems.

  • Causeway Watersports reserves the right to terminate any rental or activity if equipment is not being operated safely or appropriately. Early termination does not qualify for a refund, with or without damage protection.

Safety Policy

Safety is our top priority.

  • Any participant operating equipment in an unsafe manner or posing a risk to themselves, others, or equipment will have their rental terminated without refund.

  • Participants are responsible for knowing and following all safety rules and guidelines.

  • Any violation of company rules, safety instructions, or staff direction may result in immediate termination of service without refund, regardless of remaining time.

Staff Authority

All Causeway Watersports staff have full authority to enforce safety rules, modify operations, delay departures, or terminate any activity at their discretion. Failure to comply with staff instructions will result in immediate termination of service without refund.

Physical & Medical Condition

Participants acknowledge that watersports activities can be physically demanding and involve inherent risks. Guests are responsible for determining whether they are physically and medically fit to participate. Causeway Watersports is not responsible for injuries related to pre-existing medical conditions.

Inherent Risk Acknowledgment

Participants acknowledge that watersports activities involve inherent risks, including but not limited to changing weather conditions, water conditions, equipment operation, equipment malfunction, and the actions of other participants. By participating, guests voluntarily assume all such risks.

Guest Conduct

Aggressive, abusive, or disrespectful behavior toward staff or other guests will not be tolerated and will result in immediate termination of service without refund.

Cancellations

We maintain a strict 48-hour cancellation policy.

  • Cancellations made 48 hours or more prior to the scheduled activity receive a full refund.

  • Cancellations within 48 hours are non-refundable.

  • Optional Trip Protection (10% fee) allows cancellation up to the last minute for a full refund minus the 10% fee.

  • No-call / no-shows are not eligible for trip protection refunds.

Weather Policy

Safety always comes first.

  • If inclement weather occurs, operations may be delayed, shortened, or cancelled.

  • If an activity has not started and rescheduling is not possible, a full refund will be issued.

  • If an activity has started but cannot be completed, guests will receive either:

    • A prorated refund, or

    • A rain check to complete remaining time when conditions allow.

  • Due to localized weather patterns, weather decisions are made solely by Causeway Watersports, as conditions may vary by location.

Waivers

  • All participants 18 years or older must complete their own liability waiver.

  • Participants under 18 must have a waiver completed by a parent or legal guardian.

  • Failure to complete a waiver will result in denial of service.

Photo & Video Release

By participating in any activity, guests grant Causeway Watersports permission to use photographs and video taken during activities for marketing, promotional, and social media purposes, unless otherwise requested in writing prior to the activity.

Jet Ski-Specific Policies

  • Must be 18+ to rent.

  • Drivers must be 16 or older with a valid photo ID (no ID = no driving).

  • Minors (16–17) may not operate with other minors as passengers.

  • Passengers must ride behind the driver at all times.

  • All participants must wear a USCG-approved PFD at all times.

  • Drivers must wear the safety lanyard/kill switch at all times.

  • A mandatory safety orientation is required before operation.

  • Any suspected alcohol or drug impairment will result in immediate termination.

  • Renter is fully responsible for all damages or injuries caused.

Boat Rental-Specific Policies

  • Must be 18+ to rent and operate.

  • Operators must complete a safety orientation prior to departure.

  • Boat operators must remain completely sober.

  • Children under 13 must wear a USCG-approved PFD at all times.

  • No hard liquor or glass bottles permitted.

  • Alcohol consumption must be responsible.